Terms & Conditions
- Conformation of Booking
Your booking with The Party Palace LTD is only confirmed when you have paid a deposit and you have received a confirmation email from a member of our team.
A deposit payment secures your requested date, time and choice of Princess stated at the time of booking. If for whatever reason these choices change due to the clients own needs, The Party Palace Ltd is not held liable if these requests cannot be met.
- Payments, Refunds & Cancellation Policy
We understand that things change, and occasionally parties need to be rescheduled or cancelled due to unforeseen circumstances. If a cancellation is made 4 weeks or more in advance a full refund of the deposit payment will be applied. If a cancellation is made less than 2 weeks in advance, a full payment of your party is required. If possible, we will try to reschedule the date and work around your commitments/requirements.
Should The Party Palace Ltd be unable to fulfil your complete booking through a fault of our own or due to circumstances beyond our control such as, but not limited to, severe weather conditions, unexpected traffic conditions, or sudden performer illness, then your deposit and any further payments will be refunded in full.
In a case where our performer suddenly falls ill, including a loss of their voice or family emergency we will do all we can to seek a back-up performer for entertainment at your party. In the unlikely event that another performer cannot be found, we will inform you immediately and will do all we can to work with you in order to find alternative solutions for your booking.
- Child Numbers
Our maximum number of children with 1 Princess is 15 and with 2 Princesses is 22. This is in place for the safety of children and our staff. If you require more little heads, please contact Emily, as additional staff are required due to Health & Safety regulations.
We ask that at least one adult, not included staff at The Party Palace LTD, to be present throughout the duration of your party. The liability for the safety of all children attending the party lies with the organiser detailed on your booking form.
- Joint Parties
Of course, joint parties are available. Joint parties tend to be a larger number, if this is the case please refer to term and condition Number 3. We recommend a second princess for any joint party. There is an additional charge of £10 added to any joint party to cover for an additional birthday gift & tiara.
- Final Payments
Final Payments can be paid before the party or on the day of the event. Payments can be made via BAC’s or Card Payment.
Free parking is available on site at The Party Palace LTD, but this is limited and will work on a first come, first serve basis. There are a number of car parks situated around our premises that are both pay and display and free of charge. These are all within short walking distance from us. Please contact us for more information on the additional parking.
Please notify us prior to your party booking if any of your guests that will be attending have any allergies to face paints/glitter tattoos, if this is included in your package, or sweets that are used as prizes. Please also notify us if any of your guests have allergies to any food groups so this can be highlighted whilst food prep is taking place. The Party Palace LTD accepts no responsibility for failure to notify us of any such allergies.
- Social Media
During our events or parties, we may take the occasional photograph, please notify a member of our team if you would not like these images to be uploaded on to our social media platforms or in some cases, our website.
During our private events, we may have professional photographers attending in order for us to gain new footage or images for advertising purposes, parents will always be asked beforehand to sign a form to state whether or not we’re able to use the professional photos on our personal sites. Photographs will never be used without Parental Approval.
The Party Palace (Derby) Ltd reserves the right to change or modify any of the terms and conditions contained in the Terms and Conditions from time to time and at any time, without notice, and in its sole discretion. If The Party Palace (Derby) Ltd decides to change these Terms and Conditions, The Party Palace (Derby) Ltd will post a new version on the site. Any changes or modifications to these Terms and Conditions will be effective upon posting of the revisions. Your continued use of the sites following posting of any changes or modifications constitutes your acceptance of such changes or modifications and if you do not agree with these changes or modifications, you must immediately cancel all scheduled services with The Party Palace (Derby) Ltd and cease using the site. For this reason, you should frequently review these Terms and Conditions and any other applicable policies.
Waiver for Party Packages, Events, and Activities by The Party Palace (Derby) Ltd
I (the “Client”), on behalf of myself, owners and the parent/legal guardian of the child, knowingly and freely assume all such risk, both known and unknown, including those that may arise out of the negligence of other participants; and, I, for myself and the parent/legal guardian of the child, and our respective heirs, assigns, administrators, personal representatives, and next of kin, hereby release and hold harmless, The Party Palace (Derby) Ltd, their affiliates, owners, shareholders, officers, members, agents, employees, other participants, and sponsoring agencies from and against any and all claims, injuries, liabilities or damages arising out of or related to our participation in any and all The Party Palace (Derby) Ltd activities, parties, and/or events.
I represent that I am the parent or legal guardian of the Child(ren) named in the checkout page or I have obtained permission from the parent/legal guardian of the Child(ren) named on the booking to execute this agreement on their behalf.
I acknowledge and understand that there are known and unknown risks associated with participation in The Party Palace (Derby) Ltd activities and events, which include but are not limited to: fractures, scrapes, cuts, bumps, allergic reaction, paralysis, or death
I, for myself and the Child(ren) named, willingly assume the risks associated with participation and accept that there are also risks that may arise due to other children and adults at the The Party Palace (Derby) Ltd event or activity which I also willingly assume. In addition, if I observe any hazard during our participation, I will bring it to the attention of the The Party Palace (Derby) Ltd team or official immediately.
I agree that the Child(ren) named, and I shall comply with all stated and customary terms, posted safety signs, rules, and verbal instructions as conditions for participation in any The Party Palace (Derby) Ltd event or activity.
I, for myself, the Child(ren) named, our heirs, assigns, representatives, party guests, and next of kin agree that The Party Palace (Derby) Ltd, is not responsible or liable for any accidents or damages, staining of skin, clothing or hair, allergic reaction due to face paint or any other of The Party Palace (Derby) Ltd supplies.
I acknowledge and understand that The Party Palace (Derby) Ltd does not intend to violate any copyright laws, The Party Palace (Derby) Ltd characters are not name brand copyrighted characters. I acknowledge and understand that The Party Palace (Derby) Ltd characters are based on Fairytale Characters and that The Party Palace (Derby) Ltd does not represent any licensed character.
I agree that I will make best efforts to keep ambient noise levels low and to make distracting entertainment (bouncy castles must be deflated) off-limits to children during the performance/party. I agree that any external booking (example; bouncy castle), not related to or affiliated by The Party Palace (Derby) Ltd must be covered by a separate company and insurance policy and The Party Palace (Derby) Ltd takes no responsibility for the use of these apparatus or their activities.
I agree that there will be no costumed character entertainers from companies other than The Party Palace (Derby) Ltd at the event without prior written consent from a staff lead at The Party Palace (Derby) Ltd.
I agree that any photographs or videos of the performer or any of The Party Palace (Derby) Ltd property are for personal use only unless I receive written consent from The Party Palace (Derby) Ltd. I will not sell or give videos or photographs to competitors.
I agree that I will not charge a fee of any kind to photograph, interact with, or see the The Party Palace (Derby) Ltd event, party, or performer unless I obtain written permission from The Party Palace (Derby) Ltd.
I agree that I will abide by the The Party Palace (Derby) Ltd time frame agreed to in my confirmed booking form or rescheduled booking. I will not disrupt a performer’s start time or delay any staff member or performer from leaving. If I decide during the event to have the performer stay for an additional half-hour, and that they are available, I will pay £50 for each additional 30 minutes and will be invoiced by The Party Palace (Derby) Ltd at a later date.
I agree that I will supervise in the same room as the performer(s) at all times and handle any disruptive guest’s behaviour.
I agree that I will be responsible for any damage to The Party Palace (Derby) Ltd’s costume (including but not limited to wigs, shoes, gowns, and accessories) caused by client or event attendees. I will avoid staining agents (including but not limited to foods and art supplies) before and during the performer’s time at the event.
I agree that I will notify The Party Palace (Derby) Ltd of any unusual traffic situations that may impact performer’s travel, if travelling to a venue or event externally to our own building. I understand and acknowledge that failing to mention traffic conditions may result in tardiness. I agree that I will not hold The Party Palace (Derby) Ltd responsible for tardiness caused by traffic conditions or any other factors outside the control of The Party Palace (Derby) Ltd.
I understand and acknowledge that The Party Palace (Derby) Ltd reserves the right to change the performer for any reason including but not limited to performer illness, travelling or timing conflict, or a performer no longer working with The Party Palace (Derby) Ltd.
I am not affiliated with a competitor of The Party Palace (Derby) Ltd (including but not limited to owner, employee, or contractor of a competitor). I am not acting on behalf of a The Party Palace (Derby) Ltd competitor and will not use the The Party Palace (Derby) Ltd performance or correspondence to give any information, video, or photographs to a The Party Palace (Derby) Ltd competitor.
I, for myself, the Child(ren) named, our heirs, assigns, representatives, party guests, and next of kin agree to hold harmless, release, waive and indemnify the owner of The Party Palace (Derby) Ltd their, parent, subsidiaries and affiliates, officers, and employees from any and all injuries, liabilities or damages from participation, except for those arising from the gross negligence or willful misconduct of The Party Palace (Derby) Ltd.
I additionally agree to indemnify the independent owner of The Party Palace (Derby) Ltd, their predecessors, parent, subsidiaries and affiliates, officers, and employees for any defense cost or expense arising from any and all claims, injuries, liabilities or damages arising from participation, except for those arising from the gross negligence or willful misconduct of The Party Palace (Derby) Ltd.
I am of physical ability to participate and am legally competent to understand and complete this agreement. I hereby execute this agreement without coercion.
The invalidity or unenforceability of any provision of this Agreement shall not affect the validity or enforceability of any other provision of this Agreement, which shall remain in full force and effect.
I agree that any photos/videos taken of the children will be used for promotional use and on social media platforms only.
The Party Palace (Derby) Ltd will not confirm your booking until your deposit is payed in full. Where possible, please leave a minimum of 14 days prior to the date you would like to book your event. Late bookings costs maybe added if necessary. All of our entertainers are professionally trained, but we cannot guarantee the availability of any one particular performer. We also reserve the right to alter the format of our parties including games.
Child Data Protection Policy
The Party Palace (Derby) Ltd will process your confidential information for venue and booking confirmation purposes only and will be stored securely.
The Party Palace Ltd does not intend to violate any copyright laws. Our characters are not name brand copyrighted characters. Our characters are based on fairytale stories and we only accept bookings from individuals who are aware that we do not represent any licensed character, Any similarities are unintentional and we are not affiliated with The Walt Disney Company or it’s Partners in any way.